Q1. Can I have tinted lenses
A. We offer lenses which react to light ('Transitions') for an extra £35. These are available in either grey or brown.
Q2. Do I need to send you a copy of my prescription?
A. No - as long as you have a current prescription and you feel confident about entering the details into the ordering page, we don't need to see a copy. If you aren't confident, don't enter the prescription details and then fax your prescription to us.
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Q3. How do I get hold of a copy of my prescription?
A. Ask your optician. You should have been given a copy after your eye test. If not you can ask your optician to provide a copy as you are entitled to it.
Q4. What do the sizes mean?
A. The lens size is the width across the widest part of the lens (in mm). The bridge size is the width of the nose bridge. These sizes can usually be found on your current glasses by looking on the inside of the frame, so you can compare to the sizes shown on the site.
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Q5. My prescription falls outside the ranges shown on the site. Can I still order?
A. If your prescription is higher than that indicated in our range please call us for advice. Normally for the higher prescriptions you will need to be seen by a dispensing optician.
Q6. Do you sell Bifocal and Varifocal lenses
A. No these special lenses are not available.
back to top Q7. Can you do High Index lenses (thinner lenses for higher powers)?
A. Yes - we can. The options and prices are shown just above the 'add to cart' button in the 'optional extras' section on each page of frames.
Q8. Do you offer a money-back guarantee
A. Yes - of course. If you are not satisfied with your glasses, please return them with the case and all packaging. within 20 working days of receipt and we'll refund the basic cost of the glasses or if you prefer, we can exchange them for another frame - making any price adjustment necessary.
If the glasses are found to be faulty within 12 months of purchase, please return them to us stating the problem. We will of course refund or replace. This does not cover mis-use or damage that is not due to a manufacturing fault. If you have broken, damaged or scratched the glasses you have bought from us, we may be able to repair them.
back to top Q9. Can I have scratch-resistant coating applied to the lenses?
A. Yes, just check the box at the bottom the order page (just above the 'add to cart' button) and we'll add the coating. It costs just £10 extra. Please note that scratch-resistant coating helps to reduce the instances of scratches but will not prevent them completely.
Q10. Can I have anti-reflective coating applied to the lenses?
A. Yes, just check the box at the bottom the order page (just above the 'add to cart' button) and we'll add the coating. It costs just £10 extra.
back to top Q11. Can you put new lenses in my existing frames?
A. Probably. Please post us the frames and a copy of your prescription and we will then quote you a cost as applicable. Please note that we cannot take responsibility for any damage or loss that may occur with your own frames - it is entirely at your own risk.
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